Title

Improving User Experience in Mobile Banking: A User-Centered Redesign of the Revolut App

Creator

Samuel, Kelly

Abstract

This paper presents a user-centered redesign of the Revolut mobile app using Hartson and Pyla’s “Wheel” lifecycle model. Through interviews and observations with three users, key usability issues were identified, including unclear feedback, difficulty managing multiple currencies, confusing navigation, and limited transaction filtering. These insights informed a set of interaction design requirements focused on simplification, flexibility, and improved communication. The proposed redesign, illustrated through conceptual models and wireframes, enhances usability, reduces cognitive load, and increases user confidence, demonstrating how targeted interaction design can improve both efficiency and trust in mobile banking systems.

Keywords

HCI

usability

fintech

Subject

Human Computer Interaction

Date Available

May 27, 2026

Type

Poster

Course

ITC4030 Human Computer Interaction

Instructor

Stefanou, Vassia

Location

Student Lounge

Event

Year 2026 | 10th Annual Student Research and Creative Arts Symposium